Terms of Service
1. Acceptance of Terms
These Terms of Service ("Terms") govern your use of Collabra (the "Service"), operated by Collabra ("we", "our", or "us"). By accessing or using the Service, you confirm that you are at least 13 years old, have read and understood these Terms, and agree to be bound by them.
If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.
2. Description of Service
Collabra is an analytics and growth platform for Instagram creators. The Service allows you to:
- Connect your Instagram Creator or Business account via Meta OAuth
- View analytics dashboards covering reach, impressions, follower growth, and engagement
- Receive a personalised Creator Score reflecting your growth, consistency, and engagement quality
- Access weekly performance reports and AI-generated posting recommendations
- Track content performance and identify top-performing posts
We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.
3. Account Registration
To use Collabra, you must create an account by providing a valid email address and a password. You are responsible for:
- Providing accurate and complete registration information
- Maintaining the confidentiality of your account credentials
- All activity that occurs under your account
- Notifying us immediately of any unauthorised use at support@collabra.app
We reserve the right to terminate accounts that violate these Terms or remain inactive for an extended period.
4. Instagram Integration and Meta Platform
Collabra integrates with Meta's platforms (Instagram) to provide its core functionality. By connecting your Instagram account:
- You authorise Collabra to read your Instagram analytics data, account metrics, and content performance data via the Instagram Graph API.
- You confirm that you are the authorised account holder or an authorised administrator of the connected Instagram account.
- You acknowledge that our use of Instagram data is subject to Meta's Platform Terms and Meta's Developer Policies.
- We will never post content, send messages, or take any write actions on your Instagram account.
You may disconnect your Instagram account at any time from the app settings or through Meta's own security settings.
5. Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose or in violation of any applicable laws
- Connect Instagram accounts that you do not own or are not authorised to manage
- Attempt to reverse-engineer, decompile, or extract source code from the Service
- Interfere with or disrupt the integrity or performance of the Service
- Attempt to gain unauthorised access to any part of the Service or its related systems
- Use automated scripts or bots to access the Service in ways not intended by Collabra
- Misrepresent your identity or affiliation
- Upload or transmit viruses, malware, or any malicious code
Violation of these restrictions may result in immediate termination of your account without refund.
6. Intellectual Property
All content, features, branding, software, and technology comprising the Service are owned by or licensed to Collabra and are protected by intellectual property laws.
You retain full ownership of your Instagram content and data. By using Collabra, you grant us a limited, non-exclusive licence to access, process, and display your Instagram data solely for the purpose of providing the Service to you.
The Collabra name, logo, and brand are our trademarks. You may not use them without our prior written consent.
7. Privacy
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review it carefully to understand our data practices.
8. Subscription and Payments
Collabra is currently free to use during our initial launch phase. If we introduce paid plans in the future:
- We will provide advance notice of pricing and plan changes.
- Subscription fees are charged in advance and are non-refundable except where required by law.
- You may cancel your subscription at any time; access continues until the end of the billing period.
- We reserve the right to change pricing with at least 30 days' notice.
9. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
We do not warrant that:
- The Service will be uninterrupted, timely, secure, or error-free
- Analytics data will be 100% accurate (data is sourced from the Instagram Graph API and subject to Meta's data availability)
- Recommendations will result in specific growth outcomes
Creator scores and recommendations are generated algorithmically and are for informational purposes only. They do not constitute professional business or marketing advice.
10. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, COLLABRA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM:
- Your use of or inability to use the Service
- Any inaccuracy in analytics data provided by Meta
- Unauthorised access to or alteration of your data
- Any third-party content or conduct
Our total liability to you for any claims arising from use of the Service shall not exceed the greater of (a) the amount you paid us in the 12 months preceding the claim or (b) USD $50.
11. Indemnification
You agree to indemnify, defend, and hold harmless Collabra and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.
12. Termination
You may delete your account at any time through the app settings. We may suspend or terminate your account immediately if:
- You breach these Terms
- We are required to do so by law
- Continued access poses a security or legal risk
Upon termination, your right to use the Service ceases immediately. Data deletion follows our Privacy Policy and Data Deletion page.
13. Governing Law and Disputes
These Terms are governed by applicable law. Any disputes arising from these Terms or your use of the Service shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes may be submitted to binding arbitration or the courts of competent jurisdiction.
14. Changes to These Terms
We may update these Terms from time to time. When we make material changes, we will notify you by email or prominent in-app notice at least 14 days before the new Terms take effect. Continued use of the Service after that date constitutes acceptance of the updated Terms.
If you do not agree to the updated Terms, please discontinue use and delete your account before the effective date.
15. Contact
If you have questions or concerns about these Terms, please contact us:
- Email: legal@collabra.app
- Support: support@collabra.app